"In the past, registering a business was time-consuming. A significant amount of time was spent simply trying to decode the service guides. In some cases, the complexity of the business made it unclear which guide to follow, forcing many to rely on third-party agencies to handle it. Today, however, with the help of an intelligent agent, the process has been revolutionized. By simply communicating our needs—either verbally or through text—the system quickly recommends the most suitable procedures and material requirements. It also provides a detailed list of necessary materials, including standardized templates, effectively acting as a portable registration assistant. At the Government Service Center of the Qingdao Area of China (Shandong) Pilot Free Trade Zone (SDPFTZ Qingdao Area), Mr. Chen, an employee from an enterprise, was able to understand the entire process, along with the complete set of required materials, in just a few minutes—thanks to the AI-powered business registration assistant, known in Chinese as "Jingying Youdao" in Chinese.
This change originates from a national reform pilot program innovatively implemented by SDPFTZ Qingdao Area. After 18 months of meticulous development and refinement, the "Enterprise Registration Knowledge Graph" is now unleashing significant power.
Knowledge graph:
Transforming complex policy documents into an "intelligent dictionary"
What is the magic of the knowledge graph? "In simple terms, it's a 'super network' that integrates 290,000 pieces of data organized by the system, encompassing laws, regulations, policy documents, and typical cases, into an 'understandable' knowledge network and mind map. This allows enterprises to access the desired knowledge more directly and accurately," explained an employee of the Full-chain Service Center at the Government Service Center of SDPFTZ Qingdao Area.
For instance, under the traditional approach, an applicant seeking to open a milk tea shop or bakery needed to sift through numerous documents to find essential yet often scattered information, such as "how to register", "how to define the scope of the business", and "what licenses are required". The knowledge graph can accurately match the standardized expression of business items such as restaurants (free of oil fumes, unpleasant odors, and exhaust emissions), diners, grocery stores, and small food workshops, list the pre-licensing or post-licensing matters associated with the relevant business scope, and intelligently recommend the most precise procedures and material templates for handling these matters. Additionally, the system can recommend characteristic business item portfolios to enterprises, such as "exclusive low-sugar beverage sales" and "environmentally friendly packaging solutions" with green and low-carbon characteristics, "cultural and creative theme beverage customization", and "light meal takeaway services". With the help of these suggestions, business entities can better understand the application requirements and procedures and prepare the necessary materials on their own.
DeepSeek + knowledge base:
Enabling government staff to better "understand enterprise needs"
The true breakthrough of the knowledge graph lies in its seamless integration with artificial intelligence. By incorporating a large language model, the system can not only "comprehend" policy provisions but also understand applicants' needs like an experienced clerk.
Intelligent Guidance Service "Little Housekeeper": This service allows enterprises to simply ask questions verbally, such as "What qualifications are required to open a bakery?" or "What business scope can be selected for opening a consulting company?" The system can automatically analyze such questions, retrieve relevant information—such as details about "business license applications" and "food business licenses"—from the knowledge graph, and generate precise, standardized guidance.
Enterprise Registration "Think Tank": During the preparation of enterprise registration materials, the system can provide accurate recommendations on content such as the company name, industry classification, business scope, and more. It can even guide enterprises in drafting articles of association. By submitting materials based on the recommended names or business scopes provided by the system, enterprises can expect to reduce the likelihood of material rejections and significantly enhance approval efficiency.
Business Review "Treasure Book": During business processing, registration staff can utilize the AI-powered business registration assistant to access specific details, policy interpretations, and a wealth of less commonly known knowledge and review points. This enhances accuracy and efficiency in business processing.
Transition from a "passive approach to policy offering" to a "proactive approach to policy sharing":
Redefining the interaction model between governments and enterprises
"The value of the knowledge graph lies not only in improving efficiency but also in redefining the interaction model between governments and enterprises. A relevant responsible person from the approval department of SDPFTZ Qingdao Area explained that by converting scattered policy knowledge into a structured and computable semantic network, the approval department has transitioned from "passive approval" to "proactive service". "In the past, processing business registrations required staff to sift through piles of documents to find the necessary basis. Now, the 'Smart Cloud Brain' system automatically integrates knowledge and policy databases, enabling it to even accurately retrieve data on tax incentives for specific industries. This system has significantly improved both the accuracy and efficiency of review. Currently, 12 intelligent agent models have been developed within the system, covering areas such as registration service guide, business scope query, name verification guidance, drafting of articles of association, review specifications, enterprise analysis, policy sharing, and more. Certain scenario-based services have already been launched, and the system has facilitated over 100,000 consultations to date.
Moving forward, SDPFTZ Qingdao Area will continue to improve the various functions of the "Smart Cloud Brain", aiming to meet the diverse needs of business entities across various dimensions and levels. Simultaneously, it will cultivate a "Smart Regulatory Ecosystem" that spans the entire life cycle, effectively reducing institutional transaction costs for enterprises and boosting the efficiency of government services. These efforts aim to continuously improve the area's business environment.
